Last Updated: December 2025
Digital Product Refund Policy
travelguides.digital sells digital products (PDF travel guides) that are delivered instantly upon purchase. Due to the nature of digital products, our refund policy is designed to protect both customers and our business.
Refund Eligibility
1. Refund Before Download
If you have not yet downloaded the PDF file, you are eligible for a full refund within 7 days of purchase. To request a refund, please contact us at our contact page with your order number.
2. No Refund After Download
Once you have downloaded the PDF file, we cannot offer a refund. This is because digital products cannot be “returned” in the traditional sense, and downloading the file constitutes acceptance of the product.
3. Technical Issues
If you experience technical issues downloading or accessing your PDF file, we will provide a full refund or work with you to resolve the issue. Please contact us immediately if you encounter any problems.
4. Duplicate Purchases
If you accidentally purchase the same guide twice, we will refund the duplicate purchase upon request. Please contact us with both order numbers.
How to Request a Refund
To request a refund, please contact us through our Contact page and provide:
- Your order number or transaction ID
- The email address used for purchase
- Reason for refund request
- Confirmation that you have not downloaded the file (if applicable)
Processing Time
Refund requests are typically processed within 5-7 business days. Refunds will be issued to the original payment method used for the purchase. The time it takes for the refund to appear in your account depends on your payment provider.
Questions
If you have questions about our refund policy, please contact us.